Refund policy
1. RIGHT OF RETURN
You may request a return within 14 days of receiving your order.
To request a return, contact us at support@sneakerwashbag.com within the 14-day return period. Please include your order number and a clear statement that you wish to return your order.
Once your return request has been received, our customer support team will provide you with the return address and return instructions.
Customers are responsible for arranging and covering the cost of return shipping unless the product received is defective, damaged, or incorrect.
2. RETURN ELIGIBILITY
To qualify for a voluntary return, the product must be:
- Unused
- Undamaged
- Complete
- In its original condition
- Returned with its original packaging
Opening the packaging alone does not automatically make a product ineligible for return, provided that the product itself remains unused, undamaged, complete, and in its original condition.
3. OPENED OR USED PRODUCTS
Products that have been used, washed, soiled, damaged, altered, or otherwise show signs of use are not eligible for voluntary returns or refunds.
Once a SneakerWash™ product has been used for washing or cleaning, it cannot be returned simply because the customer no longer wants the product, does not like the product, or expected a different result.
This exclusion does not apply if the product was delivered defective, damaged, incorrect, or where a return or refund is required by applicable law.
Nothing in this Return & Refund Policy limits any mandatory rights available under applicable consumer protection laws or the terms of the customer's payment provider.
4. REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
We may withhold the refund until we have received the returned product or you have provided proof that the product has been returned.
After a refund has been issued, your bank, credit card company, PayPal, Klarna, or other payment provider may require additional processing time before the funds appear in your account.
5. ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at
📧 support@sneakerwashbag.com
Orders can only be canceled before they have been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. You may request a return after receiving the order, subject to the conditions of this Return & Refund Policy.
6. RETURN SHIPPING
Customers are responsible for return shipping costs for voluntary returns.
We recommend using a tracked shipping service and securely packaging the product to prevent damage during transit.
Please do not send a return without first contacting our customer support team. The correct return address and return instructions will be provided after your request has been reviewed.
Original shipping charges are non-refundable unless otherwise required by applicable law.
7. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged or defective, or if you receive an incorrect product, please contact us at support@sneakerwashbag.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the product and, where relevant, the packaging
Our customer support team will review the information and provide an appropriate solution.
8. PAYMENT PROVIDERS
Refunds approved by us will be returned to the original payment method.
Use of payment services such as PayPal, Klarna, credit cards, or other payment providers may also be subject to the respective provider's terms and policies.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
9. CONTACT
For return, cancellation, damaged-order, or refund requests, please contact:
Please include your order number so that we can process your request as quickly as possible.
SNEAKERWASH™
CLEAN. FRESH. REPEAT.